Shipping and Delivery
Order Delivery: Avnous delivers orders to the Kingdom of Saudi Arabia through the delivery methods mentioned below. However, we always strive to improve our customers' experience and may offer additional delivery or pickup methods through our marketing channels. Please keep checking regularly to see if other options have become available. Orders are delivered between 10 a.m. and 10:59 p.m. The following options are available for delivery to your address within the Kingdom of Saudi Arabia*. Delivery is free for orders worth 499 SAR. Orders registered outside our regular working hours (9 a.m. – 6 p.m.), after the last order registration time of the day, or on Fridays, or on any official holiday in Saudi Arabia, are considered registered on the first working day in Saudi Arabia following the date of the order. Delivery schedules are estimated; please be aware that there may be delays during sale days, discount seasons, and bank holidays. We reserve the right to charge a fee for returning the order to us if you refuse to accept it at the address you provided on the confirmed delivery date. Please note that there is a delivery fee of 24 for paid orders and 12 for cash on delivery payments, including all fees. Orders made by pre-order follow the schedule above. The delivery schedule does not apply to pre-order delivery service. Your order will be shipped according to the specified launch date on the product page.
Choosing a specific delivery time: You can specify your preferred delivery time by selecting a suitable time on the payment page. Available times: from 10 a.m. to 12 p.m., and then every hour until 11 p.m. Orders must be placed before 6 p.m. to be delivered on the same day. If you place the order after 6 p.m., you will need to select a delivery time for the following day.
General Delivery Conditions: Although we are strongly committed to delivering within the specified schedules in our order confirmation, on our website, or above, these delivery times are estimates only. The schedule begins from the time of order confirmation. If we do not deliver your order within 15 days of confirmation, we will refund the full amount paid. However, we are not responsible for non-delivery due to reasons beyond our control, including your absence at the delivery address or your request to delay delivery. Orders are delivered daily except Fridays and official holidays in Saudi Arabia.
Changing the address and tracking the order: Our customer service team is happy to assist you in changing the pickup time and address upon your request. However, once you receive an email stating that the order has been shipped, we cannot change the address. Please note that the delivery address cannot be changed outside the original country of delivery. We will send a short SMS with a tracking number once your order is confirmed, and you can then use the tracking number to follow up on your order by contacting our customer service team from 10 a.m. to 10 p.m. at 0541514462.
Shipping and delivery services according to the following schedule:
Riyadh: 24 - 48 hours on working days
Eastern Province: 24 - 48 hours on working days
Jeddah: 24 - 48 hours on working days
Other cities: 48 - 72 hours on working days
No fees will be charged on orders exceeding 499 SAR; orders below 499 will incur a fee based on the delivery service type selected during checkout. The mentioned times are approximate, based on our efforts. If you do not receive the order within 14 days, you can request a refund.
Red Box: Smart lockers for receiving online orders. Red Box offers parcel pickup and return services through smart lockers, allowing you to receive parcels from different areas in the city with a reduced fee of 12 SAR. *Free shipping policy applies.
Locker locations: https://redboxsa.com/ar-map/
- How long does the shipment stay in the Red Box locker? You have 48 hours to pick up the shipment from the locker.
- Is it possible for someone else to pick up the shipment? It is preferable that customers pick up their shipments personally. However, another person can pick up the shipment if they have the pickup code. In this case, the customer is fully responsible for providing the message details to the third party who will receive your shipment. Avnous or Red Box are not responsible for lost or stolen shipments.
- How can I receive my shipment through Red Box? Once your parcel is deposited into the Red Box locker, you will receive a short SMS containing a unique pickup code, the locker address, and all shipment details. When you arrive to pick up your shipment, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
- The Red Box point did not open even after entering the pickup code successfully: We apologize for the inconvenience. Please ensure you are at the correct point, use the link sent to you to access the Red Box point. You can always contact Red Box customer service immediately at 920033259. We will try to resolve the issue as soon as possible.
- Do I need to register online to receive my shipment from the Red Box locker? No, all you need to do is select the Red Box locker as your delivery option.
- How can the customer extend their shipment themselves? The customer (shipper) can extend their shipment by five additional days by clicking the "Extend" button on the tracking page or through the Red Box app. The customer will pay the extension fee online based on the selected days.
- Is there a door-to-door pickup and delivery service? No, currently only pickup from Red Box lockers located across cities in Saudi Arabia.
- The deposit message did not reach the customer, what is the solution? Please verify the registered mobile number. If the number has been changed, resend the deposit message.
- Instructional video with steps (click here)
Last update 2024/01/18
