Return and Exchange Policy
Order Cancellation Policy: Orders can be canceled within two hours of completing the payment. When we ship your order, you will receive an email or SMS message confirming the shipment along with the tracking number. Once the order has been shipped, the customer cannot cancel the order. If you wish to cancel the order within the specified period, please contact customer service (WhatsApp) to complete the cancellation procedures, providing the following information:
- Full name used in the order
- Order number
- Email used in the order
- Phone number registered in the order
Refund Policy After Cancellation:
If the order is canceled (by the customer within the allowed period or by the Afnus team for any other relevant reasons), the amount will be refunded to the customer's account or credit card. It may take up to 14 days for the amount to appear in the card balance, depending on the issuing bank's procedures.
Q: How long is the allowed period to return a damaged product?
A: You can return the damaged product within 7 days of purchase.
Q: How long does the return process for the damaged product take?
A: At Afnus, we work hard to satisfy you. The return process may take 10 working days.
Q: In the return process, how can I recover the amount I paid?
A: The amount will be refunded after the damaged product reaches us and its condition is verified. The refund will be processed according to the payment method. If paid upon delivery, the amount will be added to the wallet balance or bank account after the customer contacts Afnus customer service.
Q: Can I return the product after receiving the shipment?
A: Afnus reserves the right to refuse the return or exchange of perfumes, care products, and cosmetics if they are received by the customer without any manufacturing defect or if they are damaged, as they are non-exchangeable and non-returnable.
Last updated 2024/01/18
